How’s your Organizational Behavior?

The Borg are an alien group that appear as recurring antagonists in the Star Trek fictional universe. The Borg are cybernetic organisms (cyborgs) linked in a hive mind called “the Collective”. The Borg co-opt the technology and knowledge of other alien species to the Collective through the process of “assimilation“: forcibly transforming individual beings into “drones” by injecting nanoprobes into their bodies and surgically augmenting them with cybernetic components. The Borg’s ultimate goal is “achieving perfection” Sounds like the American dream with a splash of communism….is that possible? I suppose you deserve a real definition, but that was close.

Organizational behavior (OB) or organisational behaviour is the: “study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself”. OB research can be categorized in at least three ways:

  • individuals in organizations (micro-level)
  • work groups (meso-level)
  • how organizations behave (macro-level)

In simpler terms how an individual be it entry level or management, performs independently, in a group and within the whole organization. Likewise how others also integrate in the same environments.

What are the 4 elements of organizational behavior?The four elements of organizational behavior are people, structure, technology, and the external environment. By understanding how these elements interact with one another, improvements can be made. let’s look at these in three groupings, people, structure&technology and external environment.

PEOPLE ARE PEOPLE

All organizations are social systems, for example your home is a micro(small) example, and a corporation or city a macro(large) organization. All individuals have differences and behaviors in your home, it’s how you interact that matters. It’s not easy working for others, right? There are so many nuances that affect interpersonal dynamics, but I think you get my drift.

STRUCTURE&TECHNOLOGY

To add insult to injury, we are living in an age of high tech, low touch. Now we have to interact, more so than ever with computers and high tech equipment in the foodservice operation. This has increased productivity, but decreased human interaction. And to a greater degree, in my opinion the skill level of personal has gone down. There are many reasons for this, and it’s not just about gadgetry vs say knife skills or basic knowledge. The effects of mass media and globalization have spun out of control and hazed the lines of what is real.

EXTERNAL ENVIRONMENT

I mentioned media above, which really belongs in this category. External factors can be physical, environmental and physiological. Covid-19 is a good example of this as it has a huge impact internally as well as externally. We are just now starting to creep out of the restraints that have basically locked down the whole industry for 2 years. A lot of businesses have been lost, and there will be more. Our industry is entering phase two of catastrophic events. Why, you say? Three things; labor crisis, inflation and higher operating costs.

CONCLUSION

To get a better understanding of what restaurants are facing moving forward into 2022, read this. To conclude, organizational behavior is a very complicated science. To prepare yourself for 2022, try to create a more proactive workplace, lead people and manage things….not the other way around. Invest some time and money in workplace improvements, training and self motivation. Work smarter, not harder in 2022. Have a great day!