Honesty, Transparency and Customer Service are not Square.

Honesty, Transparency and Customer Service are not Square.
Square Canada

The irony, I’m beside myself. Ever feel fed up with corrupt business practices? Well today I have a beef, freedom of speech right, and I have data to back it up. So, who or what are square? Square, Inc. is an American financial services and digital payments company based in San FranciscoCalifornia. The company was founded in 2009 by Jack Dorsey and Jim McKelvey and launched its first platform in 2010. It has been traded as a public company on the New York Stock Exchange since November 2015 with the ticker symbol SQ. So, basically another American parent company invading Canada…raping and pillaging small businesses coast to coast.

Square Inc has a consumer rating of 1.3 stars from 57 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Square Inc most frequently mention customer service, bank account and credit card problems. Square Inc ranks 97th among Payment Processing sites. Here are just a few reviews I found online, all pretty much the same, and a lot of them!

After opening an account, answering applicable questions and entering a credit card payment, our account was closed with no explanation as to why. They are holding a $3,000 payment by a client and plan to hold it for several months before transferring to our bank account, if ever. You cannot talk personally with anyone at the company. We have now found that multiple individuals/businesses have experienced the same problem. Filed a BBB complaint to no avail. Never do business with this firm!

Have used Square for 5 years now, never had an issue – recently had my account frozen and the refused to transfer funds in the amount of $5584. 99 – been calling for 10 days, frequent transfers from one dept to another – no answers, lots of apologies but are refusing to release – received emails saying funds are being transferred but they NEVER are – AVOID at all costs – this company is simply the WORSt I have ever experienced in my professional career. Taking legal action. Ever tried calling corporate and CEO -no call back – Jack Dorsey you are a deceitful despicable human being.

Now for my story, and why I’m sharing this. Similar to the above stories, I subscribed to this service for one of my websites as a payment portal. Essentially it is supposed to allow clients to pay for my services with credit cards. I likely should have looked at the reviews before proceeding. After the fact I did find a few much better options. I only had one payment made with SQUARE, for $300. A deposit on a catered function. Well, the money never made it to me, ending up in an account that was never mine. How this happened, I have no idea. In the few interactions i had with SQUARE, it seems my account was hacked. Any normal financial processing company would have refunded me the money, and fixed the problem. Not SQUARE. I tried email, telephone(which is almost impossible to navigate), chat…and any other means including threats. I even sent complaints to the Better Business Bureau, the Federal Fraud Commission, and more. Absolutely nothing worked! It’s not so much about the money, as the principle. I’m a small business owner being ripped off by a Billion dollar company, and I have no recourse. And they are getting away with this! I ask any of you reading this to share it with your friends and fellow businesses. It’s time for change! Cheers, and happy hump day! 18 sleeps until Christmas!